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General Information

We want to assure you have a memorable, relaxing Lake Tahoe getaway. Important information about our lodging and vacationing in the mountains follows. If you still have questions, don’t hesitate to call– we’re here to help!


Village at Northstar – front desk

4001 Northstar Drive, Truckee, CA 96161

Old Greenwood and Gray’s Crossing – front desk

13051 Fairway Drive, Truckee, CA 96161




Check-in is at 5 pm and check-out is at 10 am

We strive to accommodate all special requests, but cannot guarantee an early check-in or late check-out or a specific residence, especially during peak periods. Guests arriving prior to check-in may request a parking pass and complimentary luggage storage so that they may enjoy the activities in The Village at Northstar or Old Greenwood while we ready their residence.

After Hours Check-In

Guests may check in 24 hours a day. Instructions for those arriving after our front desk has closed follow.

• Village at Northstar guests may check in after hours at Northstar Lodge by Welk Resorts, located across from skier drop-off.

• Old Greenwood guests arriving after hours may check in at the gatehouse with overnight security. When you stop at the gatehouse, you will get a map and directions to your residence.

Ground Transportation

For guests flying into an airport, there are several options available to reach Lake Tahoe, including shuttle service, rental cars, taxi, limousine or Uber service.

To learn more click here.

If you plan on skiing at Northstar California only and will remain in The Village during the evenings, you do not need a rental car. However, if you’re seeking a full Lake Tahoe adventure and plan to ski at nearby resorts, or enjoy some sightseeing, a rental car is recommended. Car rental is necessary for guests staying at Old Greenwood or Gray’s Crossing.


East West Hospitality offers luxury studio to four-bedroom residences at Northstar, Old Greenwood, and Gray’s Crossing. All residences* have a full kitchen, great room with gas fireplace, washer/dryer and outdoor terrace or patio. Click to view a detailed list of Standard Housewares.

Each residence is privately owned and furnished with most having a king or queen bed in the master bedroom and the other bedrooms generally featuring a queen, full or twin beds. To view descriptions and bed configurations for a specific residence, click here.

Guests enjoy complimentary access to fitness center(s), hot tub(s), steam room(s), a game room, wi-fi, and secure parking. Northstar residences are slopeside, for easy access to skiing, while those staying at Old Greenwood may take the daily shuttle to Northstar California.

Platinum Residences
A very select number of our residences have achieved Platinum status. This designation is given to residences that have some or all of the following criteria:
• Superior carpet and flooring
• High-quality bedding and mattresses
• Updated televisions and A/V, many with “Smart” technology
• Premium furniture, lamps, lighting and appliances
• Fresh paint throughout
• Exceptional location, views and/or features

*Except junior suites which have a kitchenette and no fireplace.


Village at Northstar guests staying in a studio through three-bedroom residence receive complimentary parking for one vehicle; four-bedroom guests receive two parking passes. Additional parking is on a first-come, first-served basis when vehicles are on-property and is not guaranteed.

Old Greenwood and Gray’s Crossing residences have garage parking available.


Departure clean included with every reservation. Guests may choose to purchase Daily Housekeeping Service. This includes trash removal, towel replacement (if needed) and making beds with existing linens. For special requests, contact us.

Dining and Nightlife

To check out our staff- recommended restaurants and bars in Truckee and North Lake Tahoe, visit our dining page.

Additionally, our concierge is here to help with any requests you may have; simply complete our Concierge Request Form. A sampling of services offered includes: dinner reservations, grocery delivery, advance purchase of lift tickets, transfers, taxis, rental car, equipment rental, childcare recommendations, ski school or private lesson reservations, in-house rentals, including aerobeds, highchairs, pack ‘n play, cribs, etc.

Weather and Climate

In Truckee, California average summer temperatures range from 40 degrees (low) to 79 degrees (high). Occasionally, summer skies give way to Sierra thundershowers, but these don’t last long. Always bring a light sweater, sweatshirt and/or jacket for the cool, summer evenings.

Average winter temperatures range from 17 degrees (low) to 42 degrees (high). Average total snowfall is 201 inches and total precipitation averages 30 inches. While the Tahoe region is recognized for moderate weather conditions, it is important to bring warm outerwear or dress in layers as mountain weather can change quickly, and frequently.

Check current weather here: www.noaa.gov


Rental guests may ship a maximum of 3 packages, up to 1 week prior to arrival, free of charge. If storage exceeds 3 packages and/or 1 week, a $5 fee (per item/per day) may be charged.

Click here for mailing addresses and to learn more.


  • • Smoking, pets, recreational vehicles, motor homes, boats and trailers are not permitted.
  • • During the wintertime and for guest safety, snow removal is required during and after large storms. This can occur at night and includes periods of noise, despite the equipment operator’s best efforts to keep these as minimal as possible.
East West Hospitality Tree