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Travel Update

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Travel Update2021-03-31T16:27:34-06:00

At East West Hospitality, the safety and comfort of our guests and employees are paramount. To that end, our expert staff, trained and specializing in the disciplines of housekeeping, maintenance, hotel operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.

Leisure Travel to Tahoe is open!

Please keep these helpful points in mind.

– Truckee and Lake Tahoe are open to visitors.
– Lodging is available for leisure travel.
– Lodges remain open with access to restrooms, lockers, rental equipment, and guest services only. Guests will not be permitted to linger indoors.
– Food and beverage locations are permitted to open indoors at a maximum 25% capacity or 100 people, whichever is fewer.
– Meal packages, online ordering, outdoor seating, and outdoor ordering/pickup continue to be available.
– Bars remain closed but alcoholic beverages will continue to be available for purchase with food.
– Retail stores will operate at 50% capacity.

– Masks and social distancing continue to be required and enforced throughout the resort.
– Skiing and snowboarding are available for pass holders and advance-purchase ticket holders.

For more information, please visit https://covid19.ca.gov/travel/ 

For Travel Advisory information, click here>>

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use quality products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.

  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, telephones, appliances countertops, and shared lobby spaces.

  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers.  Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment.  Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.

  • Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows, bolsters, and accent pillows have been removed. In the coming months, we will replace all heavy linen in our properties with a new, all-white duvet that is removed and washed between each stay.

Travel with Confidence:

NEW Relaxed Cancellation and Deposit Policies

We appreciate that you want to vacation with us, but given these uncertain times, committing to travel plans can be a challenge. Book with confidence with our new relaxed cancellation and deposit policies:

  • Winter 2020/2021 (Ends April 15, 2021)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable.

  • Spring, Summer & Fall  (April 16 – November 19, 2021)
    A 5% deposit of total lodging is due at the time of booking and is non-refundable. The final payment is due just 48 hours prior to arrival, at which time the stay is non-refundable.

  • Winter 2021/2022 (November 20, 2021 – April 15, 2022)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable. *If a booking includes any nights between December 20, 2021, and January 1, 2022 – final payment is due 30 days prior to arrival date at which time the entire stay is non-refundable, regardless of the arrival date.

  • * Holiday (December 20, 2021 – January 1, 2022)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 30 days prior to arrival at which time the entire stay is non-refundable.

Travel Ban or Closure Policy

East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel, and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.

2021 Ski Season

WHAT YOU NEED TO KNOW
This season, Vail Resorts’ unrivaled commitment to safety takes on more importance than ever and the ski resort is implementing some changes with your safety in mind. Learn what’s new HERE.