Travel Update

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Travel Update2022-04-25T16:46:32-06:00

California Public Health Order

Fully vaccinated individuals no longer have to wear face masks in most situations unless a business or venue decides to keep masks mandatory for everyone. The state is now allowing gathering with limited capacity restrictions (5000+ indoors & 10000+ outdoor) without masks or physical distancing. Businesses such as restaurants, gyms, bars, amusement parks, ice skating rinks, bowling alleys, etc are now operating at 100%.

Residents and guests are reminded that the county is still subject to any statewide and federal public health regulations in place, including mask requirements in some circumstances and at certain businesses.

State COVID-19 orders that will remain in place include masks will also still be required for the following settings, even if you’re vaccinated:

– Any form of public transportation
– Hospitals and long-term care facilities
– Indoors at K-12 schools and childcare facilities
– Indoor workplaces (except if everyone in the workplace is fully vaccinated)

Concerts will resume, along with full-capacity crowds at sporting events. These sort of “mega-events” — as the state is calling them — are the only area with some COVID-19 restrictions.

At outdoor live events with more than 10,000 people, California will recommend venues have verification of vaccination/negative test in place. Those who aren’t vaccinated or who don’t show a negative test result can still enter if they wear a mask. This is a recommendation from the state, not a requirement.

Indoor venues with 5,000 or more people are required to implement a similar verification. However, at these indoor events, non-vaccinated people who don’t show a negative COVID-19 test result can’t enter, the state says. This is a requirement, not a recommendation.

Visit the state website for the latest updates as https://covid19.ca.gov/ 

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

  • Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use quality products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.

  • Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, telephones, appliances countertops, and shared lobby spaces.

  • Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers.  Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment.  Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.

  • Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows, bolsters, and accent pillows have been removed. In the coming months, we will replace all heavy linen in our properties with a new, all-white duvet that is removed and washed between each stay.

Book with Confidence:

Relaxed Cancellation and Deposit Policies

  • Spring, Summer & Fall  (April 16 – November 19)
    A 5% deposit of total lodging is due at the time of booking and is non-refundable. The final payment is due just 48 hours prior to arrival, at which time the stay is non-refundable.

  • Winter (November 20 – April 15)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable. *If a booking includes any nights between December 20, and January 1 – final payment is due 30 days prior to arrival date at which time the entire stay is non-refundable, regardless of the arrival date.

  • * Holiday (December 20 – January 1)
    A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 30 days prior to arrival at which time the entire stay is non-refundable.

Travel Ban or Closure Policy

East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel, and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.